FAQS

      Q1: What kinds of product consultation services are provided on the platform?
      The platform provides basic product consultation services covering product attributes, usage methods, interface functions and other conventional content. For some special and professional questions, we will try our best to provide targeted reply and guidance.
      Q2: Can I cancel the product collection records by myself?
      Users can independently cancel single or batch product collection records in the personal favorite interface. The operation process is simple and open, and you can adjust the collection list according to your own needs.
      Q3: How to solve the problem that product pictures cannot be displayed normally?
      The abnormal display of product pictures may be related to network fluctuation or system cache. You can retry after adjusting the network state or cleaning the cache. The technical team will regularly maintain and optimize the picture display system.
      Q4: Will the viewed products be automatically recorded?
      The system will automatically record the user's recent viewing products by default. You can close the automatic recording function in the personal setting interface if necessary, and the relevant setting options are open to all users.
      Q5: Is there a way to quickly locate the required products?
      The platform provides multiple positioning modes such as keyword search and category screening. We will continuously enrich the quick positioning functions to help users find target goods more conveniently.
      Q6: How to feedback system function defects related to products?
      You can submit functional defect feedback through the platform’s dedicated feedback entrance. The professional team will verify the problem content as soon as possible and optimize the corresponding functions pertinently.